Call Centre Solutions (Switchvox IP PBX)

switchvox ip pbx Switchvox® is everything that you don't expect from a PBX. It's truly affordable, easy to set up, simple to configure, and a breeze to maintain.
It has features that let your business run more effectively and with fewer hassles. And it does all of this for a fraction of the cost of the PBX dinosaurs of the past.

Switchvox is so much more than just an office phone system. Its a revolution in business communications, putting you in control of your most important asset in business, your voice.

With this incredible leap in technology comes astounding cost-savings for your business, integration capability that you never thought possible, and the flexibility to meet the needs of whatever industry that you're in.

Switchvox Types
Full Features List
Screenshots Admin
Screenshots User
Documents

Switchvox Types

There are 2 different types of Switchvox versions as below:


Ideal For: Demanding small offices or home Office that need a professional Phone system	Ideal For: Small to medium sized businesses Seeking a full feature set and powerful functionality.
User / Calls: Supports 1 to 20 user Up to 10 concurrent calls	User / Calls: Supports 1 to 400 user Up to 75 concurrent calls
Subscription Options: Silver Subscription Plan	Subscription Options: Silver Subscription Plan Gold Subscription Plan Platinum Subscription Plan
Redundancy / Failover: Cold spare failover	Redundancy / Failover: RAID Controller Redundant Power Supplies Cold spare failover
Warranty Options: Includes 1 Year Hardware Warranty Optional 3 Year Extended Warranty	Warranty Options: Includes 1 Year Hardware Warranty Optional 3 Year Extended Warranty
Features: VoIP Ready Simple Call Queues Auto Attendant (IVR) Simple Conference rooms Voicemail to your Index And MUCH more!	Features: All SOHO Features Private Conference Rooms Call Recording On-the-fly Call monitoring Real-time Switchboard And MUCH more!

Full Features List

Feature	Free	SOHO	SMB
Extensions	9 of 10	9 of 10	10 of 10
Extensions	15 max	Unlimited	Unlimited
IP Phone / ATA extensions	15 max	Unlimited	Unlimited
Analog phone extensions	15 max	Unlimited	Unlimited
Call queue extensions
Virtual Extensions
IVRs
Extension Templates
Control permissions for each extension
3,4,5 digit extensions
Extension Groups
Calling Methods	3 of 4	4 of 4	4 of 4
VoIP
Analog Phone Lines
T1/E1 Phone Lines
Connecting Multiple Switchvoxes
Call Control	6 of 7	6 of 7	7 of 7
Hold
Assisted Transfer
Blind Transfer
Call Parking
Do Not Disturb
Send Calls
Directed Pickup
Switchboard	0 of 15	0 of 15	15 of 15
Click to call
See who else is on the phone
Drag and drop transfers
Current call control
One click on-the-fly recording
Record others' calls
Monitor, Whisper, Barge
Queue Member view
Queue supervisor view
Call Parking Lot Panel
Presence
Google Maps Panel
CRM Panel
Panel Pops
Screen Pops
Voicemail	3 of 5	3 of 5	5 of 5
Flexible Voicemail Access
Voicemail to your Email Inbox
Automatic Mailbox Creation
Voicemail Blast Groups
Custom Message Notification
Call Queues / ACD	19 of 29	19 of 29	29 of 29
Unlimited Call Queues
In Queue Call Routing
Route when a queue caller presses "0"
Queue Caller Timeout
Queue Member Circuit Limit
Route when max queue length reached
Route when no members logged in
Custom Music on Hold per Queue
Invisible Queues
Members Never Busy
Announce Position in Queue
Announce Estimated Hold Time
Announcement Frequency Control
Log-in queue members
Permanent queue members
Real Time Queue Status
Historical Queue Logs
Historical Queue Statistics
Advanced Queue Charts
Acknowledge Call
Auto Log Off
One-touch Log in/Log off
Queue Member Presence
Agent only extensions
Ring All
Round Robin
Fewest Calls
Least Recently Called
Random
Conferencing	2 of 4	2 of 4	4 of 4
Simple Conference Room	1 max	1 max	Unlimited
Meet Me Conference Center
Listen Only Conference Calls
Conference via handset
Paging and Intercom	3 of 4	3 of 4	4 of 4
2-way Intercom	1 max	1 max	Unlimited
1-way Paging	1 max	1 max	Unlimited
Overhead Paging
Direct Paging and Intercom
Music On Hold	3 of 3	3 of 3	3 of 3
Custom Music on Hold
Music on Hold included
Queue specific Music on Hold
IVR	14 of 19	14 of 19	19 of 19
Play Sound
Record Sound
Play Recorded Sound
Email Recorded Sound
Record Digits
Say Digits/Letters
Say a number
Say date/time
Dial Extension
Send to voicemail
Send to external number
Go to another IVR menu
Send call values to a URL
Gate Keeper
Conditional Clause
Time Based Clause
Change Language
Alter Caller ID
IVR Option Settings
Online Tools	2 of 3	2 of 3	3 of 3
Users Tool Suite
Administrators Tool Suite
Switchboard (Operator Console)
Recording & Monitoring	0 of 2	0 of 2	2 of 2
Call Recording
Call Monitoring
Logging & Reporting	4 of 6	4 of 6	6 of 6
Current Calls
Call Logs
Call Reporting
Queue Status
Queue Reports
Error Log
Voice & Data Integration	2 of 5	2 of 5	5 of 5
Call Creation API
Call Event Notification API
Outlook Integration
Firedialer
Screen Pops
Custom Sound Recordings	3 of 3	3 of 3	3 of 3
Sound Manager
Record same sound in multiple languages
Switchvox comes with over 300 sounds
More Features	7 of 8	7 of 8	8 of 8
Dial By Name Directory
Custom Time Frames
Upgradeable Hardware
Advanced Diagnostics
IP Phone Diagnostic Tool
VOIP Provider Diagnostic Tool
International analog line support
g729 codec support