Business Phone Systems

switchvox-phones

Unified Communications you'll love, at a price you can afford.

Switchvox has VoIP & traditional calling, mobility, instant messaging, conferencing, and much more. Switchvox saves you money, is easy to use, full of features, built on open source, and can be extended. 

Switchvox is available in three editions; HOME, SOHO, and SMB. Switchvox SMB comes with all the features, SOHO is pared down to have a limited feature set suitable for some very small offices and HOME is suitable for some home offices.

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  • Features
  • Models
  • Add-ons

Features

Feature HOME SOHO SMB
Unified Communications 3 of 7 5 of 7 7 of 7
Voice Over IPSwitchvox supports 2 kinds of Voice Over IP, SIP and IAX. SIP is the most common, and is a service available through an ITSP, or Internet Telephony Service Provider. Using VoIP can dramatically reduce long distance charges. check-mark check-mark check-mark
ConferencingSee 'Conferencing' below for the individual conferencing options. check-mark check-mark check-mark
Call QueuesSee 'Call Queues' below for the individual call-queue options. check-mark check-mark check-mark
FaxSend and receive faxes using Switchvox! x-mark x-mark check-mark
Chat (instant messaging)The Switchvox private chat server uses the XMPP protocol. The Switchboard offers a Chat Panel, or you can use your favorite XMPP-based client. x-mark x-mark check-mark
Video CallingYou can use video phones (and softphones) with Switchvox. x-mark check-mark check-mark
IMAP MailboxEach phone-type extension has a one-stop IMAP Mailbox for voicemail and faxes. x-mark check-mark check-mark
Extensions 6 of 11 10 of 11 11 of 11
Extensions(1)With SOHO and SMB, you can create as many extensions as you need, without worrying about "running out of extensions." 8 max Unlimited Unlimited
IP Phone / ATA extensions(1)Create the extensions as you need using VOIP handsets or analog phones hooked up to Analog Telephone Adapters. (SIP protocol supported) 8 max Unlimited Unlimited
Analog phone extensions(1)Switchvox supports analog phone extensions too. 8 max Unlimited Unlimited
Phone Feature PacksAdd Switchvox features to your phone! Distinctive ringtones based on your caller, auto-answer for your Switchboard-initiated calls, and more! Phone Feature Packs are available for VOIP phones manufactured by Polycom Inc., and snom technology, Inc. x-mark check-mark check-mark
ProfilesA picture, name, title, and location for the extension-owner. Profiles are shown in the Switchboard Profile Panel, and on phones that have been set up with a Phone Feature Pack. x-mark check-mark check-mark
Call queue extensionsEasily make as many queues as your business needs. check-mark check-mark check-mark
Virtual extensionsCreate general purpose virtual extensions for remote employees, general mailboxes, and anywhere else you don't need a phone, but an extension would come in handy. check-mark check-mark check-mark
IVRsMake unlimited powerful IVRs to act as auto-attendants, route calls based on the time of day, and even pass data to other applications. check-mark check-mark check-mark
Set Distinctive Ring RulesSet ring tones and auto-answer for your incoming calls, depending on the caller. x-mark check-mark check-mark
Extension templatesAllows you to define extension configurations to quickly apply them when creating new extensions on your system. check-mark check-mark check-mark
Control permissions for each extensionAdministrators can grant and deny access to features and set calling permissions for any extension on the Switchvox. check-mark check-mark check-mark
3, 4, 5 digit ExtensionsSwitchvox supports 3, 4, and 5 digit extensions. check-mark check-mark check-mark
6-digit Extensions(1)Switchvox SMB supports 6-digit extensions. x-mark check-mark check-mark
Extension groupsGrouping extensions makes it easy to apply changes and features to several extensions at once. Use groups to blast voicemail, create directories, and more. x-mark x-mark check-mark
Calling Methods 3 of 4 4 of 4 4 of 4
VoIPSwitchvox supports 2 kinds of Voice Over IP, SIP and IAX. SIP is the most common, and is a service available through an ITSP, or Internet Telephony Service Provider. Using VoIP can dramatically reduce long distance charges. check-mark check-mark check-mark
Analog phone linesSwitchvox systems are available with analog interface cards installed so that you can use regular telephone lines to make phone calls through your Switchvox system. Analog lines are lso known as POTS or PSTN lines. check-mark check-mark check-mark
T1/E1 phone linesSwitchvox SOHO and SMB are available with digital interface cards installed for T1/E1/PRI/BRI so that you can use digital telephone lines to make calls through your Switchvox system. x-mark check-mark check-mark
Connecting multiple SwitchvoxesSwitchvox systems can be easily peered, or linked together, to enable free, direct extension calling between them. check-mark check-mark check-mark
Call Control 6 of 7 6 of 7 7 of 7
HoldPut calls on hold using your phone or even from the Switchboard if you have Switchvox SMB. Music on hold plays while the caller is holding. check-mark check-mark check-mark  
Assisted TransferBefore completing the call transfer, you can check with the person you are transfering to announce the caller. check-mark check-mark check-mark
Blind TransferThe most basic type of call transfer. check-mark check-mark check-mark
Call ParkingTo park a call, just transfer the call to the parking lot extension, Switchvox and will read back the parking spot number where the call is parked. To retrieve the call, simply dial the parking spot from any handset. If you are using Switchvox SMB, you can see where all the calls are parked in a panel on your Switchboard and pick them up by clicking on them. check-mark check-mark check-mark
Do Not DisturbNeed a little peace and quiet? Stop your phone from ringing by pressing the Do Not Disturb button. check-mark check-mark check-mark
Send CallsDon't want to take that incoming call? Press the Send button to reject a call. check-mark check-mark check-mark
Directed and Group PickupUsers can be granted permission to pick up a phone call that is ringing on someone else's desk from their own phone. x-mark x-mark check-mark
Switchboard 0 of 20 0 of 20 20 of 20
Profile PanelDisplay the profile of the person you are talking to, including a picture, name, title, and location. The profile also offers one-click chat, call, voicemail. x-mark x-mark check-mark
Chat PanelChat with coworkers to exchange information while you're on the phone with a customer. x-mark x-mark check-mark
Company DirectoryThe Company Directory panel offers type-to-find, to help you quickly find your coworkers' extensions. x-mark x-mark check-mark
Centralized presenceAcross peered Switchvoxes, Phonebook entries show consistent Presence and call details. x-mark x-mark check-mark
Queue Member ViewThis Switchboard panel can be accessed by queue members to view real time statistic about the queues they participate in and their personal activity. From here they can log in or out of the queue, pause their status, see how many calls are queued up and how many have been taken, and more. x-mark x-mark check-mark
Click to callClick to call anyone in your Phonebook panel, your list of other extensions and even external numbers. x-mark x-mark check-mark
See who else is on the phoneSee at a glance which other extensions are on the phone. With the proper permission, you can even see the caller ID of the person they are speaking to. x-mark x-mark check-mark
Drag and drop transfersTransfer the call you are currently on to anyone in your Phonebook, simply by dragging and dropping onto their name or their voicemail box. x-mark x-mark check-mark
Current call controlFrom your Current Calls panel, you can hold and unhold calls and even send calls to voicemail while they are still ringing. x-mark x-mark check-mark
One click on-the-fly recordingClick the record button in your Current Calls panel to immediately start recording the call you are on. x-mark x-mark check-mark
Record others' callsIt only takes one click to record other calls going on in the system, if you have the permission granted to you by the system administrator. x-mark x-mark check-mark
Pickup others' callsOne click lets you pick up another extension's incoming call (with permission). x-mark x-mark check-mark
Monitor, Whisper, BargeGreat for training new employees! If you have been granted permission, you can see who your employees are talking with and click to monitor, whisper, or barge in on their call. x-mark x-mark check-mark
Queue supervisor viewThis advanced panel shows real-time detailed data about call queues, waiting calls, abandoned calls, which members are logged in, as well as details about any call a member is on. x-mark x-mark check-mark
Call Parking Lot PanelThe Call Parking Lot Panel is especially useful for a busy receptionist that often parks calls and needs an easy way to see who is waiting, how long they have been waiting, and to retrieve the calls with a click at any time. x-mark x-mark check-mark
PresenceSwitchboard users can set their Presence for other users on the system with a personalized message, such as, "Do not disturb until 4pm unless its Joey McMannus." x-mark x-mark check-mark
Google Maps PanelYou have to see it to believe it! Whenever a call rings your phone, this panel zooms in and pinpoints where the caller is calling from on a map. Currently this feature works for US and Canadian phone numbers. x-mark x-mark check-mark
CRM PanelThis time saving panel integrates with SugarCRM or your Salesforce.com account so that whenever a call rings your phone, your CRM data about the caller, including your last note, is displayed instantly, even before you answer the phone! If there is no record of the caller in your database, its easy to click to add them and start taking notes. x-mark x-mark check-mark
Panel PopsWhenever a call rings your phone, a web page will display right inside your Switchboard panel based on varibles such as the incoming caller ID. The panel can display a custom page that shows data such as order history, payment status, or open trouble tickets. Or the page can be an existing web application such as a Google search results page showing records returned about the Caller ID Name. x-mark x-mark check-mark
Screen PopsWhen a call rings your phone, you can click to pop up a new web page, or have one automatically pop up based on variable such as the incoming caller ID. x-mark x-mark check-mark
Voicemail 3 of 7 4 of 7 7 of 7
Multiple Custom GreetingsCustomize multiple voicemail greetings, specify which greeting should be active, and assign different greetings to play when you are unavailable versus on the phone. x-mark check-mark check-mark
Custom Message NotificationCreate custom voicemail notification messages system-wide or per extension with the ability to play messages, and mark them as read or delete them. x-mark x-mark check-mark
Flexible Voicemail AccessCheck your voicemail using 1-touch voicemail access from your phone, call in remotely from any phone to check your messages, click to play your messages through your email, and even listen online from anywhere. check-mark check-mark check-mark
Voicemail to your Email InboxDeliver your voicemail messages to any email account, including Outlook, and mobile phones. Play and messages right from your inbox. check-mark check-mark check-mark
Automatic Mailbox CreationSwitchvox can create a voicemail box automatically with every phone extension added to the system. check-mark check-mark check-mark
Voicemail Blast GroupsSend voicemail notification to an extension group whenever a voicemail message is received in a mailbox. x-mark x-mark check-mark
0 out of voicemailLet your callers press 0 to exit voicemail and go to another extension. x-mark x-mark check-mark
Call Queues / ACD 19 of 28 19 of 28 29 of 28
One-touch Log in / Log out / PausePress one button to log in, log out, or pause your status in a queue. x-mark x-mark check-mark
Unlimited Call QueuesCall Queues go by many names, ACD groups, hunt groups, ring groups, and more. Switchvox supports unlimited call queue extensions for routing calls to groups of extensions or departments. check-mark check-mark check-mark
In Queue Call RoutingPrepare for everything to provide excellent customer service. With Switchvox, you control how to Route the callers out of the queue if something unexpected happens. check-mark check-mark check-mark
Route when a queue caller presses "0"Send callers waiting in the queue to any extension you wish when they press "0" on their keypad. check-mark check-mark check-mark
Queue Caller TimeoutWhen callers have been waiting in the queue for too long, you can route them to any extension you wish. check-mark check-mark check-mark
Queue Member Circuit LimitIf a queue call has not been answered after reaching every queue member numerous times, you can route them to any extension. x-mark x-mark check-mark
Route when max queue length reachedSet a maximum number of calls allowed in the queue, then when additional calls come in, you can route them to an alternate extension. x-mark x-mark check-mark
Route when no members logged inCalls are being routed into the queue, but no one is logged in to receive the calls. Just route them back out of the queue to an alternate extension. x-mark x-mark check-mark
Custom Music on Hold per QueueSwitchvox supports unlimited queue extensions, and its easy to select different music and messaging on hold for each of your call queues. check-mark check-mark check-mark
Invisible QueuesDon't want callers to know they're waiting in a queue? Simply check the option to play 'ringing' instead of music, and they'll never know. check-mark check-mark check-mark
Members Never BusyNormally, queues do not ring members who are already on a call. This option allows you to override this default behavior and send additional queue calls to members that are already on the phone. check-mark check-mark check-mark
Announce Position in QueueWith Switchvox, you never have to keep callers in the dark about how many callers are ahead of them in the queue. check-mark check-mark check-mark
Announce Estimated Hold TimeSwitchvox can estimate and announce how long a caller can expect to wait in any queue. check-mark check-mark check-mark
Announcement Frequency ControlHave control of your queues down to the smallest details with Switchvox- its easy to specify how often Switchvox should inform callers of their queue position and estimated hold time. check-mark check-mark check-mark
Log-in queue membersAdd members to your queues that must dial an extension when they are ready to log in and start receiving calls from the queue. x-mark x-mark check-mark
Permanent queue membersAdd members to your queues that are "always on", so they're not required to log in to start taking calls from the queue. check-mark check-mark check-mark
Real Time Queue StatusAdministrators can see an up-to-the-second detailed view of all call queue activity on the Switchvox PBX. check-mark check-mark check-mark
Historical Queue LogsSwitchvox logs every call in the system, so its easy to see a detailed list of queue calls for any date range. check-mark check-mark check-mark
Historical Queue StatisticsEasily create detailed statistical reports, graphs, and even export your report to Excel to gain a complete understanding of the activity in your queues and agents. check-mark check-mark check-mark
Advanced Queue ChartsGraph custom statistical reports for your queues and queue members. x-mark x-mark check-mark
Acknowledge CallProtect call queues from being answered by unauthorized individuals when remote queue agents route calls to their home or mobile phone. x-mark x-mark check-mark
Auto Log OffAutomatically log out queue members that have not been active in the queue. x-mark x-mark check-mark
Queue Member PresenceMembers can see on their phone's display if they're logged in our out of their queues at a glance x-mark x-mark check-mark
Ring AllWhen a call comes in to this type of queue, all member phones ring at once and whichever member answers first receives the call. check-mark check-mark check-mark
Round RobinRound Robin queues ring one queue member at a time, distributing calls based on the specified order. check-mark check-mark check-mark
Fewest CallsWhen a call comes in to this type of queue, Switchvox routes the call to the member that has taken the fewest number of calls in the queue first. check-mark check-mark check-mark
Least Recently CalledWhen a call comes in to this type of queue, Switchvox routes the call to the member that least recently took a queue call first. check-mark check-mark check-mark
RandomSwitchvox can route queue calls to random queue members when calls come into the queue. check-mark check-mark check-mark
Conferencing 1 of 3 1 of 3 3 of 3
Simple Conference RoomNeed to hold a basic conference call? Dial in to the simple conference room extension and get to work. Note: SOHO has only one simple conference room extension.. 1 max 1 max Unlimited
Meet Me Conference CenterWith a Meet Me Conference center, callers can dial in and then specify the 5-digit conference room they would like to join. Each extension can be given their own conference room.. x-mark x-mark check-mark
Listen Only Conference CallsConference Administrators can control who can talk and who can just listen during conference calls.. x-mark x-mark check-mark
Conference via handsetUse the conference button on your IP phone to create 3-way conference calls "on-the-fly".. check-mark check-mark check-mark
Paging and Intercom 1 of 2 1 of 2 2 of 2
2-way IntercomDial an extension to have a 2-way intercom conversation with supported phones on the system through the speaker phone on their IP telephones. SMB users can have unlimited paging and intercom extensions, SOHO users can create one paging or one intercom extension. 1 max 1 max Unlimited
1-way PagingDial an extension to make a 1-way paging announcement to supported phones on the system through the speaker phone on their IP telephones. SMB users can have unlimited paging and intercom extensions, SOHO users can create one paging or one intercom extension. 1 max 1 max Unlimited
Overhead PagingDial an extension to page through an overhead paging system as if it were an analog telephone. check-mark check-mark check-mark
Direct Paging and IntercomDial a code + the extension you wish to intercom or page to talk over any supported speakerphone on the system. x-mark x-mark check-mark
Music On Hold 3 of 3 3 of 3 3 of 3
Custom Music on HoldUpload your own music and messaging on hold to completely customize your callers' experience. check-mark check-mark check-mark
Music on Hold includedSwitchvox comes with 10 classical recordings in the public domain for your convenience. check-mark check-mark check-mark
Queue specific Music on HoldSpecify different playlists for all of your call queues to tailor music and messaging appropriately for your audience. check-mark check-mark check-mark
IVR 14 of 34 17 of 34 34 of 34
Play SoundThis action plays a sound back to the user then continues on to the next action. This is the action used to greet callers, prompt them for key presses, provide instruction, etc. check-mark check-mark check-mark
Record SoundRecords a sound from the caller that is then saved in a variable that can be used later in other IVR actions. check-mark check-mark check-mark
Play Recorded SoundPlay a previously recorded sound to the caller. The sound will be named by a variable from a previous "Record Sound" action in the IVR menu. check-mark check-mark check-mark
Email Recorded SoundEmails a previously recorded sound to an email address. The sound will be named by a variable from a previous "Record Sound" action in the IVR menu. x-mark x-mark check-mark
Record DigitsRecords key presses as digits from the caller that are then saved in a variable to be used later in other actions such as &quotPlay Recorded Digits" or sending the digits to a URL by using the "Send Call Values to URL" IVR action. check-mark check-mark check-mark
Say Digits/LettersSay digits and/or letters back to the caller that were either entered manually or previously set in a variable. check-mark check-mark check-mark
Say a numberRead back a whole number to the caller that was either entered manually or previously set in a variable. check-mark check-mark check-mark
Say date/timeThis IVR action says the current date and time or you can predefine a date and time to say back to the caller. check-mark check-mark check-mark
Dial ExtensionSends the caller to an extension on the system. This can be an individual's extension, a call queue, another IVR menu, or any other type of extension on your Switchvox. check-mark check-mark check-mark
Send to voicemailThis IVR action sends the caller directly to an extension's voicemail box. check-mark check-mark check-mark
Send to external numberAdding this action to your IVR menu can sends a caller to any phone number, either a pre-defined number or one saved in a variable from another IVR action. check-mark check-mark check-mark
Go to another IVR menuLink your IVR menus together to create powerful multi-level IVR menus. check-mark check-mark check-mark
Send call values to a URLPass user-defined variables or system variables such as Caller ID to your own web application and xml back to Switchvox with a simple web API. x-mark x-mark check-mark
Gate KeeperKeep callers from getting stuck in loops or to trap callers that are trying to abuse the system. x-mark x-mark check-mark
Conditional ClauseThis IVR action is used to branch callers to different IVR menus based on previously set IVR variables. x-mark x-mark check-mark
Time Based ClauseWhen a call reaches this action, it checks the current time against the Time Frame that you want. Use this to create different menus for day, night, weekends, holidays, whenever! check-mark check-mark check-mark
Change LanguageUse this action to create multi-lingual IVR menus. x-mark check-mark check-mark
Alter Caller IDSwitchvox can change the caller ID to display additional useful information, so that it can be answered appropriately. When you call Switchvox's sales line, we use it to add the word "sales" to the front of your caller ID, so it looks like "sales_1234567890" on our phones. check-mark check-mark check-mark
IVR Option SettingsIVR Option Settings put you in control of your IVR menus to prevent frustrating your callers when they don't hear the menu options they need or get stuck in an IVR menu. check-mark check-mark check-mark
Send an EmailSends an email message. You can include IVR and System Variables in the message, and you can attach a sound file. x-mark x-mark check-mark
Set Global VariableSets a Global Variable. Global Variables are variables that can be accessed from all IVR Menus and whose values persist between calls. x-mark x-mark check-mark
Get Global VariableStores the value of a Global Variable into a normal variable. If you change the value of this normal variable, it does not affect the original Global Variable. x-mark x-mark check-mark
Get Extension StatusGets the status of the extension, and saves the result in a new variable. x-mark x-mark check-mark
Get Extension TypeGets the type of the extension, and saves the result in a new variable. x-mark x-mark check-mark
Check User PasswordEvaluates the extension's password with the password contained in a variable, and saves the result in a new variable. x-mark x-mark check-mark
Perform MathPerforms a mathematical operation on two IVR variables, and stores the result in a new variable. x-mark x-mark check-mark
Concatenate VariablesConcatenates multiple variables together, then saves the result in a new variable. x-mark x-mark check-mark
Send Recorded Sound to VoicemailSends a sound to a folder in an extension owner's voicemail Mailbox. x-mark x-mark check-mark
Store Recorded Sound in Sound ManagerStores a sound in the Sound Manager. This action can be used to re-record stored sounds, such as information updates. x-mark x-mark check-mark
Upload Recorded SoundUploads a sound to a remote Web server. x-mark x-mark check-mark
Play Sound From URLDownloads a WAV sound file from a URL, then plays the sound. x-mark x-mark check-mark
Merge SoundsMerges multiple sounds together into one sound variable. x-mark x-mark check-mark
Set Distinctive Ring HintSet a Distinctive Ring Hint so that an extension-owner can set up different 'Ring Actions' depending on the call. x-mark check-mark check-mark
Remove Distinctive Ring Hint x-mark check-mark check-mark
Online Tools 2 of 3 2 of 3 3 of 3
Users Tool SuiteOnline Users Tool Suite makes it easy for extension owners to manage their own features like follow me, run call reports, and check voicemail from any web browser. check-mark check-mark check-mark
Administrators Tool SuiteSwitchvox has an easy to use point-and-click interface for administration of all aspects of the phone system, from hardware and network settings to call routing. check-mark check-mark check-mark
Switchboard (Operator Console)The Switchboard is an application that runs in your web browser for real-time call control. It's layout can be completely customized by each user, so a receptionist could see every extension on the system, but an average user could choose to have a more streamlined setup. The Switchboard has drag-and-drop transfers, busy lamps to show when other users are on the phone, custom presence notifications to let users know that you're in a meeting and expect to return at 2pm, a call parking lot panel provides one click access to any parked calls, and so much more! The advanced design using web 2.0 technology, means that you don't have to run a separate application on your computer to use the Switchboard, so you can use it from any internet connected computer, anywhere you go! x-mark x-mark check-mark
Recording and Monitoring 0 of 2 0 of 2 2 of 2
Call RecordingAutomatically record calls coming in, going out, or even internally, based on the settings you define. Get as specific as you want \(record certain dates, individuals, groups, queues, and more x-mark x-mark check-mark
Call MonitoringUsers can be granted permission to listen in to live calls in the system. x-mark x-mark check-mark
Administration 0 of 6 5 of 6 6 of 6
Phone SetupEasily configure your VOIP phones for use with Switchvox. Setup includes up to 3 extensions, an alternate host, and other settings for security and administration. Phone Setup requires a Phone Feature Pack for each phone, and is available for VOIP phones manufactured by Polycom Inc., and snom technology, Inc. x-mark check-mark check-mark
Disk-space quotasYou can set a disk-space quota for voicemail and fax usage for each extension and extension group. Also, you can see the voicemail and fax disk-space usage, in total and for each extension. x-mark check-mark check-mark
Bulk import for extensionsUse a CSV file to create and modify extensions. x-mark x-mark check-mark
Access ControlSet up multiple rules to limit network access to Switchvox services. x-mark check-mark check-mark
Comprehensive MonitoringSwitchvox publishes a comprehensive set of SNMP OIDs so that you can monitor the state of the Switchvox server, your VOIP providers, phones, current calls, and more. x-mark check-mark check-mark
Distinctive RingtonesUpload ringtones to Switchvox so that phones can ring differently based on the caller or type of call. x-mark check-mark check-mark
Logging and Reporting 4 of 7 4 of 7 7 of 7
Scheduled ReportsRegularly scheduled reports can be emailed as HTML, XML, or a chart. x-mark x-mark check-mark
Current CallsWant to know who is talking on the phone right now and if that call is using VoIP, an analog line, or a PRI? Get a snapshot of all the calls currently being handled by the system. check-mark check-mark check-mark
Call LogsFind out all the details about every call your Switchvox has ever handled. check-mark check-mark check-mark
Call ReportingView graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an Auto-Attendant. check-mark check-mark check-mark
Queue StatusSee an up to date snapshot of the status of all of your call queues and see statistics on both your queues and queue members. x-mark x-mark check-mark
Queue ReportsInstantly see meaningful trends in call flow through your queues over time with graphical charts of your queue and member data. x-mark x-mark check-mark
Error LogQuirky behavior? Track it down fast using the detailed information in the Switchvox error log. check-mark check-mark check-mark
Voice and Data Integration - Switchvox Developer Central 2 of 6 3 of 6 6 of 6
Switchvox Extend XML APIThis can be used to access call logs, call reports, and extension lists. x-mark check-mark check-mark
Call Creation APITrigger a call to any phone number with a URL. For example, this can be used to easily create click-to-call functionality in the applications your employees use most. x-mark x-mark check-mark
Call Event Notification APINow you can write your own applications that Switchvox can notify of actions taking place in the phone system. Variables can be sent when a call comes in to the system, when a voicemail is left, when an extension is called, or when a call is hung up. Your application can send that data to the tools that your employees are already using for tasks like sales lead tracking, billing an account for time spent on calls, and ticketing. x-mark x-mark check-mark
Outlook IntegrationClick to call any contact in your Microsoft Outlook application. check-mark check-mark check-mark
FiredialerClick to call any phone number on any web page when you use the Firefox web browser. check-mark check-mark check-mark
Screen PopsSwitchvox can trigger automatic or user-initiated screen pops to streamline your business and finally bring your phone system into the loop with your back-office. x-mark x-mark check-mark
Custom Sound Recordings 3 of 3 3 of 3 3 of 3
Sound ManagerSwitchvox makes it easy to record sounds over the phone or upload sound files from your computer to use as prompts in the IVR menus or elsewhere in the system. check-mark check-mark check-mark
Record same sound in multiple languagesRecord your sounds in as many languages as you need to create multi-lingual IVR menus. "Press 1 for Italian, 2 for German, 3 for Mandarin, and 4 for Japanese." has never been easier! check-mark check-mark check-mark
Switchvox comes with over 300 soundsProfessionally recorded prompts and sounds make it simple to create outstanding IVR menus. check-mark check-mark check-mark
More Features 7 of 10 9 of 10 10 of 10
Flexible Language SupportFor businesses with international offices or a diverse staff: administrators and extension-users can interact with Switchvox in different languages: US or UK English, Castilian or Latin American Spanish, or Italian. check check-mark check-mark
Dial By Name DirectorySwitchvox automatically keeps the Dial By Name up to date as you add and remove extensions on the system. Switchvox SMB supports extension group directories, Switchvox SOHO has just one company-wide directory. check-mark check-mark check-mark
Custom Time FramesSwitchvox goes way beyond standard Day and Night modes with custom defined Time Frames. Need to route calls because its Thursday? No problem. Closed for the holidays? Its easy to create the Time Frames you need. check-mark check-mark check-mark
Upgradeable HardwareWhat happens if your business grows from needing 3 phone lines to 8? You can drop telephony cards into your Switchvox server for more capacity, Switchvox will auto-detect your new hardware so you can start using your new lines within minutes. check-mark check-mark check-mark
Advanced DiagnosticsSwitchvox comes with helpful tools to spot and fix problems with everything from phones to your internal network. check-mark check-mark check-mark
IP Phone Diagnostic ToolSwitchvox monitors the phones connected to it and can perform tests to determine what problems may be occurring if the phone is not connected properly. check-mark check-mark check-mark
VOIP Provider Diagnostic ToolSwitchvox monitors the VOIP services that it is connected to and can perform tests to determine what problems may be occurring if the service isn't working properly. check-mark check-mark check-mark
International analog line supportJust tell Switchvox what country you are in and it will fine tune your analog lines for optimum quality and performance. check-mark check-mark check-mark
g722 and g729 codec supportg722 is a codec that offers excellent sound quality. g729 is a codec that can be used to compress VoIP audio to require less bandwidth, making it attractive in areas of the world where bandwidth is limited. Licenses may be purchased from Digium.com and uploaded into Switchvox. x-mark check-mark check-mark
Organized PhonebooksCreate and manage multiple phonebooks, to keep your contacts organized. You can also see each contact's 'Additional Numbers' that they publish, and create and modify your own additional numbers for them. x-mark x-mark check-mark

1You may add as many extensions as you'd like. However, each extension requires a subscription.



Models

Switchvox SMB is available in three sizes and can be peered together to easily link your office locations, so you're sure to find a solution that fits your needs. Each system is running exactly the same version of Digium's Switchvox SMB software, so they all have the same features.

Switchvox Appliance Comparison

AA65-appliance AA305-appliance
AA355-appliance

Switchvox AA65 Appliance

Basic package includes:
- Switchvox SMB Pre-Installed Software
- Support for 12 concurrent calls
- Real time Switchboard for every user
- Firefox and Outlook Plugins
- And Much more!

Switchvox AA305 Appliance

Basic package includes:
- Switchvox SMB Pre-Installed Software
- Support for 45 concurrent calls
- Real time Switchboard for every user
- Firefox and Outlook Plugins
- And Much more!

AA355 Redundant Rackmount Server

Basic package includes:
- Built In Hardware Redundancy
- Switchvox SMB Pre-Installed Software
- Support for 75 concurrent calls
- Real time Switchboard for every user
- Firefox and Outlook Plugins
- Rackmount Rail Kit Included
- And Much more!

 

Add-ons

switchvox-mobile-teaserSwitchvox Mobile

Digium's Switchvox Mobile seamlessly integrates your business' Switchvox phone system with your iPhone or BlackBerry, unifying your communications no matter where you are.

  • Company Directory
  • Voicemail
  • Call Rules (Find Me/Follow Me)
  • Place Calls as Your Extension
  • Activate Alternate Voicemail Greetings

swvx-notifier-teaserSwitchvox Notifier Suite

Switchvox Notifier Suite integrates your Switchvox PBX with your Microsoft Office software programs (Outlook, Word, PowerPoint, and Excel).

  • Click to call from Outlook Contacts
  • Smart Tags in Outlook, Word, Excel, and PowerPoint
  • Make calls from your Windows desktop
  • Displays the caller ID and your call history with callers
  • Open Switchboard from the Call Panel
  • One-click option to play a voicemail message or view a fax

swvx-firefoxFire Dialer Firefox Extension

Works with the Firefox web browser and the Switchvox PBX to allow you to click phone numbers on any web page and have that number ring your extension.

  • Allows dialing numbers from any web page
  • Imports your Rapid Dial list to allow calling from your browser
  • Has a highlight feature to make finding phone number easy
  • Conveniently keeps track of your dialed numbers
    swvx-outlook
Microsoft Outlook Plugin & Smart Tags
  • Click to call any contact in your Microsoft Outlook address book, and use Switchvox Smart Tags to click to call phone numbers from Microsoft Outlook, Word, Excel, and PowerPoint documents.
  • Click to call from Outlook Contacts
  • Smart Tags in Outlook, Word, Excel, and PowerPoint
  • Dial numbers using Windows XP or Vista phone dialer